Bronze
£450
Each YearOur starter package offers:
- If the worst happens and your kit lets you down or you have warranty issues, our experts will be on hand to help out by email or phone
- We’ll give you a ticket every time you call or email us so you get great advice right away
- You’ll also gain access to all our great online content, including tech guides, articles and answers to your FAQs
- Should you need one of our expert engineers on site, call outs will be charged at £350 each. If your issue is equipment failure or a problem with the installation, we’ll be happy to come out and resolve your issue for free
Silver
£999
Each YearIncludes everything Bronze offers plus:
- Keep track of any issues or reports through the support portal
- Take advantage of our expert engineers’ knowledge with call outs charged at £300 each. If your issue is equipment failure or a problem with the installation, we’ll fix the issue for free
- Access to a real, named human escalation contact who will be on hand whenever you need them
Gold
£1,500
Per MonthIncludes everything Silver offers plus:
- Bypass the frustration of being left on hold with priority telephone troubleshooting and enterprise SLA
- Take the pressure off with remote management, firmware updates,
troubleshooting and health checks - Easy access to our expert engineers with free UK-wide callouts and a guaranteed visit within 48
hours - We’ll come to you with an annual onsite review meeting and you’ll have year-round access to a named escalation contact should you need it